Return and Exchange Policy
Return and Exchange Policy
Your satisfaction is important to us. If you are not satisfied with your order, you may request a return or exchange in accordance with the conditions below.
Right of Withdrawal and Time Limit
For online purchases, customers located within the European Union normally have a 14-day right of withdrawal, starting from the day after the goods are received. You must clearly inform us within this period if you wish to exercise your right of withdrawal.
After notifying us of your return, the product must be sent back within 14 days.
The product must be returned:
- in secure and appropriate packaging;
- without damage;
- with its original packaging;
- with all labels and accessories originally supplied;
- with any applicable hygiene seal intact.
Hygiene-Sealed Products
The right of withdrawal may not apply to sealed products that are unsuitable for return for health or hygiene reasons if the seal has been broken after delivery.
Products that have been opened, used or had their hygiene seal removed may therefore be refused if they are no longer suitable for return.
This does not affect your right to contact us if the product is faulty, damaged or does not match your order.
How to Start a Return
Contact us at sovereignoutlet@outlook.com and include:
- your full name;
- your order number;
- the product you wish to return;
- the reason for the return.
Once your request has been reviewed, you will receive return instructions and the correct authorised return address.
Do not send the product back before receiving our return instructions.
Return Costs and Responsibility
When exercising the right of withdrawal, the customer is responsible for the direct return shipping costs, provided that this information was made available before the purchase.
We recommend that you:
- package the product securely;
- use a tracked shipping service;
- keep the shipping receipt and tracking number.
Sovereign Outlet cannot guarantee that a return will be processed if the package does not arrive at the authorised return address.
Refunds
Once the return has been inspected and approved, the applicable amount will be refunded to the same payment method used for the original purchase.
The refund will be processed without unnecessary delay. We may withhold the refund until the returned product has been received or until you provide evidence that it has been sent back.
Depending on your bank or payment provider, it may take a few additional business days for the refunded amount to appear in your account.
Exchanges
Exchanges are subject to product and size availability.
If the requested product, colour or size is unavailable, we will contact you with information about available alternatives or a refund.
Incorrect, Faulty or Damaged Products
If you receive an incorrect, faulty or damaged product, please contact us as soon as possible at sovereignoutlet@outlook.com.
Please include your order number and clear photographs of the product and its packaging so that we can review and process your request more quickly.