Privacy Policy
Privacy Policy
This Privacy Policy explains how Sovereign Outlet collects, uses, stores and shares personal information when you visit our website, place an order or contact our customer service team.
Sovereign Outlet is the data controller responsible for the personal information processed through the online store. Norwegian data protection legislation incorporates the European Union’s General Data Protection Regulation, GDPR, into Norwegian law.
1. Information We Collect
We may collect the following information:
Contact Information
- Full name
- Email address
- Telephone number
- Billing and delivery address
Order and Payment Information
- Products you order
- Order number and purchase history
- Selected payment method
- Payment status and transaction information
Payment card information is normally processed directly by the payment provider and is not stored in full by Sovereign Outlet.
Technical Information
When you visit the website, we may collect:
- IP address
- Browser and device type
- Time and activity on the website
- Cookies and similar tracking technologies
- Referral source and the pages you visit
Communications
We may retain information you provide when you contact customer service, submit a return request or communicate with us in another way.
2. How We Use Your Information
Your personal information may be used to:
- process payments and orders;
- deliver and track your order;
- manage returns, exchanges, refunds and complaints;
- respond to customer service enquiries;
- prevent fraud and misuse;
- improve the website and customer experience;
- comply with accounting and other legal obligations;
- send marketing communications when you have consented to receive them.
The processing of personal information must have a valid legal basis. This may include processing that is necessary to fulfil the purchase agreement, comply with a legal obligation, pursue a legitimate interest or act in accordance with valid consent.
3. Newsletters and Marketing
If you subscribe to our email list, we may send you news, product recommendations and exclusive offers.
You can unsubscribe at any time by using the unsubscribe link included in the email or by contacting us at:
Email or SMS marketing sent to individual consumers normally requires prior consent, subject to certain legal exceptions for existing customer relationships.
4. Sharing Your Information
We do not sell or rent your personal information.
Information may be shared with service providers that are necessary for operating the online store, including:
- e-commerce platform and hosting providers;
- payment providers;
- warehouse, shipping and logistics partners;
- customer service and email providers;
- analytics and marketing providers;
- accountants, advisers or public authorities when required by law.
These providers must only process the information to the extent necessary to provide their services.
5. Transfers Outside the EEA
Some of our service providers may process personal information outside Norway or the European Economic Area.
When personal information is transferred outside the EEA, the transfer must be based on a valid transfer mechanism, such as an approved adequacy decision or the European Union’s Standard Contractual Clauses.
6. Data Retention
We retain personal information for as long as necessary to:
- process your order;
- manage customer service enquiries, returns or disputes;
- comply with accounting and legal requirements;
- maintain security and prevent fraud.
When the information is no longer required, it will be securely deleted or anonymised.
7. Cookies
We use cookies and similar technologies to:
- ensure that the website and shopping basket function correctly;
- remember your preferences;
- analyse website traffic and usage;
- measure advertising and marketing performance;
- personalise content and the customer experience.
Strictly necessary cookies may be used without consent. Other cookies, such as analytics and marketing cookies, will normally not be activated until the user has provided valid consent. Cookie consent requirements in Norway became stricter from 1 January 2025.
You can manage your preferences through the website’s cookie settings. You may also block or delete cookies through your browser, although this may affect certain website features.
8. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- receive information about how your personal information is used;
- request access to your personal information;
- have inaccurate information corrected;
- request deletion of your information;
- request restriction of processing;
- object to the processing of your information;
- withdraw your consent;
- receive certain information in a structured format;
- submit a complaint to the Norwegian Data Protection Authority.
These rights are provided under applicable data protection laws, although certain exceptions may apply.
To exercise your rights, please contact us at:
Please include your full name and relevant order number, but do not send sensitive payment information by email.
9. Security
We use reasonable technical and organisational security measures to protect your information against unauthorised access, loss, misuse, alteration or disclosure.
No internet transmission or storage system can be guaranteed to be completely risk-free.
10. Third-Party Links
The website may contain links to other websites or services.
Sovereign Outlet is not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy when necessary, including due to changes to our website, services or applicable laws and regulations.
The latest version will always be available on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is processed, please contact us:
Sovereign Outlet
📧 sovereignoutlet@outlook.com
🌐 sovereignoutlet.com