Refund Policy

Refund Policy

We aim to process all refunds in a fair, transparent and efficient manner.

Inspection of Returned Products

All returned products will be inspected after they arrive at our authorised return location.

A refund will be approved when the product meets the conditions set out in our Return and Exchange Policy. Unless the product is faulty, damaged or incorrect, it must normally be unused, undamaged and returned in its original packaging, with all labels, accessories and any applicable hygiene seal intact.

If the product does not meet the return conditions, we will contact you before deciding whether the product should be returned to you.

Payment Method and Refund Amount

Approved refunds will be issued to the same payment method used for the original purchase, such as the payment card or payment service used during checkout.

When the right of withdrawal is validly exercised, the product amount and the cost of the least expensive standard delivery method offered by us will be refunded. Any additional costs resulting from the customer choosing a more expensive delivery method, such as express shipping, will normally not be refunded.

The customer is responsible for the direct return shipping costs unless the product was faulty, damaged or did not match the order.

Processing Time

Refunds will be processed without unnecessary delay. We may withhold the refund until the returned product has been received or until you provide evidence that the product has been sent back.

Once the refund has been approved, it will normally be submitted within 5–10 business days. Depending on your bank or payment provider, it may take a few additional business days for the refunded amount to appear in your account.